Fifteen minutes on the phone. We listen, you talk. If it's a fit, we quote verbally at the end and follow up in writing with the price and scope. If it's not a fit, we'll tell you who might be. No follow-up sequence, no nurture email, no newsletter you didn't ask for.
Fifteen minutes. You talk about your shop and what you need. We listen, ask a few clarifying questions, and quote verbally if it's a fit. Follow-up in writing within 24 hours with the exact price and scope.
Works best if: you're considering a Shop Site, a retainer, or a custom build, and want to see if we're the right team before emailing back and forth.
One-sentence questions, product feedback for Lineup, referral intros, trade-niche requests for future apps, press inquiries — all go here. We read everything. We respond within a business day. If it's an actual urgent production issue with Lineup, email anyway and flag "urgent" in the subject.
Works best if: you don't want to schedule a call, you have a quick question, or you're not ready to commit to 15 minutes.
Tyler asks what shop you run (or what trade, if you're in a niche we haven't shipped yet) and what you're trying to solve. You talk, he listens.
What's broken with what you have now. What you've considered. What's off the table. If we already know the answer isn't us, we say so in minute 3 and refund your remaining time.
If we think we can help, Tyler walks through which offer fits — Shop Site, Shop Site + Booking, retainer, custom build — and quotes the price verbally.
If you want to move forward, we agree on who sends what first (usually we send a scope doc within a day). If you don't, no pressure — we don't follow up. If it's a maybe, we send scope anyway and you sit on it as long as you want.
Price, scope, timeline, what's included, what's not. One page. No "executive summary." No proposal deck. If you're ready, deposit link is in the email. If not, file it and reach out when you are.
If you go dark after the call, we don't send "just checking in!" emails. We don't drip you nurture content. If you come back six months later, we'll pick up where we left off — without a sequence running in the background.
Booking a call doesn't subscribe you to a mailing list. We don't have one. There's no CRM tagging you as a "warm lead." You're a person, not a pipeline stage.
Our written scope is one page. Price, timeline, what's included. That's it. If you need an "investment deck" to approve a $2,995 site purchase, we're probably not the right shape of vendor for you.
Some agencies run "free consultations" that are disguised presentations. Ours aren't. The call is for us to figure out if we can help. If we can't, we say so fast.